Privacy Policy
Last updated: 11 August 2026
This Privacy Policy explains how VapeSoul (“VapeSoul”, “we”, “us” or “our”) handles personal information when you visit this website, submit a trade enquiry or use the product verification service.
1. Who we are
VapeSoul operates this website and is responsible for the personal information described in this policy. Privacy requests can be submitted through our Contact page.
2. Information we collect
Trade enquiries. When you submit an enquiry, we collect your name, company, email address, country or market, product interest, message, submission time and acknowledgement of this Privacy Policy.
Product verification. When you check a security code, we process the code, its verification result, the number of previous checks and the first and most recent verification times. These records help identify repeated or potentially suspicious checks.
Technical information. Our web server and hosting provider may process information such as IP address, browser type, device information, requested pages and request times for security, troubleshooting and reliable website operation.
Browser storage and essential cookies. The age-confirmation choice is stored locally in your browser so the notice does not appear on every page. WordPress may use essential cookies for administrators and other necessary website functions. We do not currently use advertising or behavioural analytics cookies.
3. How we use information
- to receive, review and respond to wholesale or distribution enquiries;
- to assess product and market interest;
- to operate the product verification service;
- to protect the website against spam, misuse and security threats;
- to maintain business records and comply with applicable legal obligations; and
- to improve website reliability and user experience.
Submitting an enquiry does not subscribe you to promotional email marketing.
4. Legal grounds
Where data-protection law requires a legal basis, we process information to take steps at your request before a potential business relationship, for our legitimate interests in operating and protecting the website and managing trade enquiries, to comply with legal obligations, or on the basis of consent where consent is specifically requested.
5. How we share information
We do not sell or rent personal information. Information may be available to authorised VapeSoul personnel and to hosting, maintenance or technical service providers that need it to operate the website. We may also disclose information when required by law, to protect legal rights or to investigate fraud, abuse or security incidents.
6. International processing
VapeSoul works with international markets. Depending on where the website is hosted and where a request is handled, personal information may be processed outside your country. Where required, we will use appropriate safeguards for international transfers.
7. How long we keep information
Trade-enquiry records are reviewed periodically and are normally retained for up to 24 months after submission, unless they remain necessary for an active business relationship, legal compliance or the establishment, exercise or defence of legal claims. Verification records are retained for as long as reasonably necessary to protect product authenticity and investigate repeated checks. Technical logs are retained according to operational and security needs.
8. Your choices and rights
Depending on your location, you may have the right to request access to, correction of or deletion of your personal information; restrict or object to certain processing; request data portability; or withdraw consent where processing is based on consent. These rights may be subject to legal limitations. You may also have the right to complain to your local data-protection authority.
To make a request, use our Contact page and clearly state that your message concerns privacy. We may need to verify your identity before completing a request.
9. Security
We use reasonable administrative and technical measures to protect personal information and limit access to authorised users. No method of storage or transmission is completely secure, so absolute security cannot be guaranteed.
10. Legal-age audience
This website is intended only for people who are of legal smoking or vaping age in their region. We do not knowingly collect personal information from anyone below the applicable legal age. If you believe such information has been submitted, please contact us so it can be reviewed and deleted where appropriate.
11. Changes to this policy
We may update this Privacy Policy when website functions, service providers or legal requirements change. The latest version will always be published on this page with its revision date.
12. Contact
For privacy questions or requests, contact VapeSoul through the website enquiry form.